Once you submit a ticket, you should receive an email confirmation from Respondus that contains your ticket number.Give as many details as you remember: Did the browser crash? Did your screen go blank? Can you re-open the browser?.Click “About” in the Help menu to obtain the version number. For Mac, click the “Globe” icon in the toolbar. For Windows, click “i” in the LockDown Browser toolbar to obtain the version number.For “Product Version” enter the version number.You will be asked the product name which is “LockDown Browser.”.Stay collected and submit a support ticket with Respondus as soon as possible.If you experience a problem with the LockDown Browser and you are not taking your assessment in ISU’s Online Testing Center, please take the following steps: Problem with LockDown Browser? Receive prompt Respondus LockDown Assistance Students may find it helpful to review this video which provides an overview of using LockDown Browser with Canvas New Quizzes. When you return to the New Quiz, a pop-up window will prompt you to open Lockdown Browser without having to exit the current browser. Upon installation, return to the quiz and open it to launch LockDown Browser.If LockDown Browser has not been previously installed, you will be prompted to download and install the browser.If your instructor uses New Quizzes in Canvas, simply navigate to your New Quiz in your Canvas course using your current browser.To use Respondus LockDown Browser in New Quizzes Sign in to Canvas using this new browser and navigate to the quiz.įuture quizzes will only require Steps 6-9.Open the Respondus LockDown Browser app on your computer.Click the yellow button to Install Now, which will download the installer.To use the Respondus LockDown Browser on a quiz/exam: Locate your New Quiz inside the dashboard and follow the instructions above – the Lockdown Browser set-up is identical for Classic and New Quizzes.To require Lockdown Browser for a New Quiz, navigate to Lockdown Browser Dashboard on your Canvas course navigation. Respondus Lockdown Browser works with New Quizzes.To require students to use Respondus LockDown Browser for New Quizzes: Click Advanced Settings, then choose additional options such as Allow students to take this exam with an iPad.Enter an Access code for this exam (optional).Choose to Require Respondus LockDown Browser for this exam, then decide whether to Require LockDown Browser to view feedback and results.Click the arrow next to the name of the existing Quiz you want to modify and choose Settings.Click the orange button to Continue to LockDown Browser.Click on LockDown Browser Dashboard in the left-hand navigation.To require students to use the LockDown Browser on a specific quiz: Follow the steps in the ‘ How do I manage Course Navigation links?‘ guide to enable the link for the LockDown Browser Dashboard.To enable the Respondus LockDown Browser in any course: You must change them as you did in steps 1-4 of this guide.Using Respondus LockDown Browser in your Canvas course Please note these options are greyed out in the quiz edit view. You should see your changes reflected here. Go into edit mode of the same quiz and click on the Restrictions tab.Make your selections and click Save + Close.You can also allow students to use an iPad under the advanced settings. Once you have made this selection you will be given options to change Password Settings and Advanced Settings. Select Require LockDown Browser for this exam.Click on the menu icon to the left of the desired quiz and select Modify Settings.In this view you will see your quizzes listed, and whether you have activated LockDown Browser (to the right). Once you have created a quiz, go into Activities & Assessments and choose Quizzes.You should allow time for this, especially if it is the first quiz of a semester and/or you are working with students new to Brightspace.Ĭurious about how Respondus handles your student data? Click here to review their Data Privacy Policy. Please note that the first time your students use Respondus, they will need to download the tool. It is also possible to allow students to use the tool on an iPad if enabled in the Respondus settings. This tool is available to students on Macs, PCs, and Chromebooks. However, it is possible to manually allow students to use a calculator or view a website during the quiz if you wish. Students will be unable to open a website, use a calculator, open files, or virtually anything. This is called a “Lock Down” browser, because it will essentially lock down their computer until the quiz is finished. Setting up the Respondus LockDown Browser for a Quizīrightspace offers a tool called Respondus, that will open up a new browser for students during a quiz.
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